Free now means free

Many organisations use Freephone numbers – starting 0800 or 0808 – for people to contact them. Historically, these calls were generally free when dialled from a landline, but mobile users were usually charged for calling them

From 1 July 2015, as part of the UK Calling changes, all numbers starting 0800 or 0808 were made free for consumers to call from mobile phones, as they were from landlines.

This change only affected 0800 or 0808 numbers. To find out how the cost of calling other ‘service’ numbers has changed – those starting 084, 087, 09 and 118 – see the frequently asked questions page.